Warranty

Claims Process

Complete warranty claim forms can be submitted via email to wswarranty@hotwater.com. You must include a copy of the rating plate showing the model and serial number of the failed tank.

**The wswarranty@hotwater.com email address is a non-responsive email intended for claim submissions only. 

Warranty Claim Status

To check status on an existing warranty claim, please email wsvcesupport@hotwater.com.